The issue revolves around an error message that says “Entitlement check failed”. When a user tries to open an app this error message pops up and the app fails to launch. Reinstalling the app and factory resetting the Oculus Go headsets don’t appear to do anything.
At first it appeared the Oculus Go platform was just having a few hiccups. That is until the Meta Quest Support community manager stepped in and tried to explain the situation. And their answer is…troubling.
[…] our focus has since shifted to ensure that we can keep focusing on pushing what is possible in VR.
The Meta support account thanked users for being part of the Oculus Go, calling it “an important stepping stone”. They went on to explain that support for the Oculus Go had ended, implying that the issue would not be investigated.
It is highly likely that one day we will lose access to our VR games if they get discontinued or our headset loses support from the manufacturer. And we can only hope some global legislation similar to the European Union’s consumer-protection laws prevents this from becoming the norm.